To get started, you must purchase a camera (one-time fee) and a subscription plan. The additional licenses (cloud storage, perception, and unusual behavior detection) are optional features if you want to enhance the system’s capabilities.
Can I purchase just the cameras or software?
All of our cameras require an on going subscription to operate. All R1 cameras must have an R1 Console License and all R2 cameras must have an R2 Enterprise Console License.
How am I billed?
All subscriptions are billed annually at minimum. Please contact your sales rep or partner for more details.
What does the subscription cover?
A Rhombus subscription covers the ongoing costs associated with providing a service that does not require DVRs, NVRs, or any of the associated equipment. As part of the subscription, the service is constantly being improved meaning that in a few months you'll receive more for your money than when you purchased the service. We're constantly adding new features as well as providing frequent firmware updates to patch known security vulnerabilities. You can read a more in depth description of what our subscription covers here.
Do you offer discounts?
For some organizations like non-profits and schools we do. Talk to your sales rep or partner to find out if you qualify.
Can I switch plans?
Yes. You'll need to talk to a sales rep or your partner though to do that.
Do your cameras have a warranty?
Yes - all of our cameras come standard with a 5 year warranty.
How do I cancel?
Please contact support if you need to cancel your account.