How do I get started with Rhombus?
To get started, you must purchase a camera (one-time fee) and a subscription plan. The security licenses (cloud archiving, perception, and unusual behavior detection) are an optional added cost if you want to enhance the system’s capabilities.
Can I purchase just the cameras or software?
All of our cameras require an ongoing subscription to operate. All cameras within an account must either have a Starter, Professional or Enterprise plan from above.
How am I billed?
All subscriptions are billed annually at minimum. Please contact your sales rep or partner for more details.
What does the subscription cover?
A Rhombus subscription covers the ongoing costs associated with providing a service that does not require DVRs, NVRs, or any of the associated equipment. As part of the subscription, the service is constantly being improved meaning that in a few months you'll receive more for your money than when you purchased the service. We're constantly adding new features as well as providing frequent firmware updates to patch known security vulnerabilities.
You can read a more in depth description of what our subscription covers here
How long are contracts?
Rhombus bills annually, but a customer is able to cancel their service at any time and receive a pro-rated refund. We believe strongly in earning your business every month.
Do you offer discounts?
For some organizations like non-profits and schools we do. Talk to your sales rep or partner to find out if you qualify.
Can I switch plans?
Yes. You'll need to talk to a sales rep or your partner though to do that.
Do your cameras have a warranty?
Yes - all of our cameras come standard with a 2 year warranty.
How do I cancel?
Please contact support
if you need to cancel your account.