To get started, you must purchase a camera (one-time fee) and a license. It's as simple as that.
All of our cameras require an ongoing license to operate.
Licenses are billed at the beginning of the contract term. Depending on the contract term, billing will occur either annually, every three years, every five years, and etc. Please contact your sales rep or partner for more details.
A Rhombus license covers the ongoing costs associated with providing a service that does not require DVRs, NVRs, or any of the associated equipment. As part of the license, the service is constantly being improved meaning that in a few months you'll receive more for your money than when you purchased the service. We're constantly adding new features as well as providing frequent firmware updates to patch known security vulnerabilities.
You can read a more in depth description of what our subscription covers here.
Not at all. Our cameras store all of the video locally on the cameras meaning they take virtually no bandwidth at all. This article contains more information on the bandwidth usage of our service.
Yes - all of our cameras come standard with a 10-year warranty.
Please contact support if you need to cancel your account.